 |
|
Returns Returns are only accepted with prior approval. Returned items must have an RA# (Return Authorization #) on the outside of the box and a completed Return Policy Form with the returned merchandise. Damaged or missing items Call within 7 days of receiving shipment for an RA# We will credit your account or send a replacement once the return has been received. We will reimburse return shipping on damaged goods @ UPS Ground or regular postal rate. We do not reimburse UPS Handling & Packaging costs. We do not issue call tags. We can email or fax a return shipping label if required. Return of non-damaged items Call within 7 days of receiving shipment for an RA# All freight, handling and COD are billed to the customer. Return of non-damaged items for exchange must be received in the exact condition in which they were shipped to the customer. They must have all their original labels, stickers and tags intact. Items cannot be damaged, sun faded, worn, washed, or have any indications of attempted repairing or cleaning. Call tags will not be issued. Unauthorized Returns Items returned outside of these guidelines will incur a restocking fee of 20% of the merchandise total. back to top |
phone: (802) 775-3027 fax: (802) 773-0786